Ingénieur d'application / Field application specialist - FRANCE

ABL

Description de l’entreprise

Founded in 2015, ABL DIAGNOSTICS has designed, developed, manufactured, marketed and supported in France and internationally, directly or via a network of exclusive distributors in 45 countries, molecular biology diagnostic tests for detection (UltraGene®) and genotyping by DNA sequencing (DeepChek®), for infectious diseases.

These are the result of proprietary know-how acquired over the years and scientific collaborations with renowned teams and dedicated technical protocols. ABL DIAGNOSTICS has particularly developed high-tech genotyping medical devices for chronic infectious diseases such as AIDS, viral hepatitis, tuberculosis, and also for the genotyping of SARS-CoV-2 (Covid-19), as well as other viral and bacterial targets.

ABL DIAGNOSTICS offers its customers complementary products in the patient care value chain such as sample collection kits (MediaChek®), a specialized electronic clinical file (Nadis®, installed in more than 200 hospitals in France) and medical devices for viral extraction, amplification, sequencing and automation of medical biology laboratories.

Description du poste

ABL is looking for a Field Application Specialist in France to:

  • Provide 1stand 2nd level application supportfor our molecular and gene testing product portfolio (PCR, Sanger sequencing, NGS…) and for device installation
  • Support our affiliates and distributors in all application-related tasks, includinginstallation, demonstration, on-site validation, training and troubleshooting
  • Ensure that product updates, complaint handling andpost marketing surveillanceare dealt with efficiently and effectively
  • Develop and conduct product and application training
  • Contribute to customer relationship management, understanding customer needs, setting appropriate product and performance expectations, and gathering market intelligenceregarding competitive information and new sales opportunities
  • Feedback information to Product Marketing, Scientific, Technical, R&D, QM and other teams across the organisation as appropriate to help in the accurate marketing / further developmentof our products
  • Take responsibility for the application-related collaborations
  • Support organisation and take part in user group meetings, workshops, and exhibitions

Qualifications

  • Degree in Chemistry, Biochemistry, Molecular Biology, Genetics or Medicine or vocational training with specialisation in aforementioned subjects
  • A minimum of 3 years hands-on experience in the areas of Sequencing, ideally in a clinical laboratory setting or as a trainer or field application specialist would be ideal
  • Understanding of data analysis, software applications and/or bioinformatics tools and programs
  • Ability to translate complex clinical, medical, and diagnostic issues into comprehensive language and illustrations
  • Effective communication and teaching skills, especially in the context of online training
  • Clear vision of and commitment to providing exceptional customer service
  • Pragmatic, problem-solving and deadline-oriented approach
  • Collaborative, analytical, structured and thorough work style
  • Willingness to travel (up to 80%)
  • Excellent English and French language skills; knowledge of other European languages advantageous (Spanish…)

Informations supplémentaires


We are looking for someone

  • Rigorous and organized
  • With good communication skills
  • Able to interact with people with different scientific backgrounds

If you require alternative methods of application or screening, you must approach ABL directly to request this, as we're not responsible for the employer's application process.

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