Manager Prestataires externes F/H


Dec 19th, 2022
Founded by Ingvar Kamprad in 1943 as a tiny Swedish mail-order catalog business, today IKEA is a global home furnishing brand that lives in the hearts of the many people. One of the world's top furniture retailers, IKEA sells Scandinavian-style home furnishings and other housewares in about 422 stores in some 50 markets.

We are a values-driven company with a passion for life at home. Every product we create is our idea for making home a better place.

Even though we’ve come a long way since Ingvar Kamprad founded the IKEA brand, his dream to create a better life for as many people as possible, whatever the size of their wallet, is and will always be our driving force.
Älmhult, Sweden
Who you are

You put the customer in focus in everything you do and you are inspired by change. You are an experienced leader with an ability to lead in transition in a fast changing environment and you navigate in uncertainty. You build strong relationships with a vast number of stakeholders and you are strong in communication. You enjoy working on complex situations and issues that are both strategic, tactical and operational, and you have a willingness to analyze business opportunities relevant to the market and customers.

You have a constant desire to develop and improve the business, and be able to influence others to see future possibilities

  • We are looking for someone with a university degree in logistics or with equivalent working experience, preferably from logistics

  • Strong knowledge of supply chain, warehousing operations and service business leading to an excellent customer fulfillment

  • Excellent knowledge of customer and coworker needs, demands and expectations on the markets

  • Very good knowledge of market intelligence, applies market knowledge to achieve organisational role and objectives, change management and leading in the unknown

  • You are available to travel within France (approximately once a month)

  • Fluency in both written and spoken English and French is required.

What you’ll be doing day to day

The Central Fulfillment Unit External Service Provider Manager take direct responsibility for a customer-centric and high-performing Store and/or Customer Distribution operations in the assigned externally operated central fulfilment unit.
Through strong collaboration with the External Service Partner create the right prerequisites in the unit/organisation to enable growth and secure that the Customer Fulfilment agenda can be translated in to the unit organisation

  • Lead, steer, plan, support and follow up the operations and the development of the distribution organization within the unit.
  • Accountable for a strong collaboration and co-creation with counterparts on both market and group level.

Accountable for a sustained business financial success of the unit/site within the unit.

Our team within Ikea

Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing a reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to-end approach to develop our business and deliver results across functions together with our partners.
We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.

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