Alstom

Supplier Quality Warranty Engineer (H/F)

Alstom

Dec 14th, 2022
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide sustainable foundations for the future of transportation. From high-speed trains, metros, monorails, trams, to turnkey systems, services, infrastructure, signalling and digital mobility, Alstom offers its diverse customers the broadest portfolio in the industry. 150,000 vehicles in commercial service worldwide attest to the company’s proven expertise in project management, innovation, design and technology. In 2021, the company was included in the Dow Jones Sustainability Indices, World and Europe, for the 11th consecutive time. Headquartered in France and present in 70 countries, Alstom employs more than 74,000 people. The Group posted revenues of €15.5 billion for the fiscal year ending on 31 March 2022. Log onto www.alstom.com for more information.

At Alstom we value curious and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. We are building on an agile, inclusive and responsible culture, where diverse people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographies. Join a truly international community of great people on a challenging journey with a tangible impact and purpose.
48 rue Albert Dhalenne
93482 Saint-Ouen Cedex
https://www.alstom.com/

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

Supplier Quality Warranty Engineer (H/F)

Purpose of the job

  • Manage operationally the problem solving for quality issues appearing in revenue service related to externally purchased parts
  • Be involved once the characterization of the issue is done until the REX is captured.
  • Work on behalf of the Project warranty Manager who remains accountable for the achievement of the project reliability targets.

Main Responsabilities

The SQ warranty Engineer leads Supplier quality warranty activities for its site:

  • Is the interface between Alstom team and external suppliers for problem solving of supplier quality issues occurring in revenue services
  • Leads progress & monitors the completion of containment, corrective action and solution implementation as defined
  • Ensure Supplier quality portal is properly used for Supplier quality warranty issues, including the proper notifications of issues to suppliers
  • Supports the project to achieve K1 (safety related quality issues), K2 (quality issues with high impact on customer’s operations) problem solving target
  • Manages supplier performance during Warranty with a dynamic escalation process (Yellow, Red in & out)
  • Supports procurement and contract manager to consolidate CONQ (Cost of Non-Quality) for claim recovery / back charge process
  • Reports / Escalates to SQ Warranty manager (at Region or global level) to unblock critical situations.

The SQ warranty Engineer leads the problem solving from characterization of the issue till root cause is identified and solution defined with the external suppliers:

  • Verifies the quality of the description and characterization done by Alstom team, complement as necessary to ensure the right understanding of the issue
  • Formally notifies the issue to the supplier
  • Ensures that the containment action is defined and implemented
  • Ensures the root cause is validated and the solution will address the root cause.
  • Periodically follows up with the supplier the action plan.

The SQ warranty Engineer manages Return of Experience from warranty topics:

  • Alerts the Project Warranty Manager in case of drift
  • Ensures Return on Experience (REX) is captured and shared across projects and corrective action deployed in all related projects

Supports reliability growth activity with the project in warranty period

  • Ensures early capture of quality issues during Test & Commissioning phases and start of revenue services activities
  • Mobilizes suppliers for quick & efficient solving of issues

Education

Graduated from Technical and/or Quality Engineering degree

Experience

  • 3 to 5 years of experience in engineering, validation, field reliability growth
  • Knowledge of railway industry (norms, certifications…)
  • Problem solving method
  • Quality analysis tools (8D, Ishikawa)
  • Knowledgeable of Industrial fields, Supplier Quality, Production, Quality, Procurement or equivalent
  • Understanding of technical interdependencies
  • Audit

Skills & Competencies

  • Strong leadership with communication and influencing skills
  • International and multi-cultural mindset
  • Fluent in English
  • Ability to work in a matrix organization
  • Autonomous & Rigorous
  • Continuous improvement mindset and customer oriented
  • Planning oriented
  • Structured, rigorous and logical thinking

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Job Segment: Procurement, Operations

If you require alternative methods of application or screening, you must approach Alstom directly to request this, as we're not responsible for the employer's application process.

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