Plug Power Inc

Technical Support Specialist

Plug Power Inc

Dec 13th, 2022
Plug Power is building the hydrogen economy as the leading provider of comprehensive hydrogen fuel cell (HFC) turnkey solutions. The Company’s innovative technology powers electric motors with hydrogen fuel cells amid an ongoing paradigm shift in the power, energy, and transportation industries to address climate change and energy security, while providing efficiency gains and meeting sustainability goals. Plug Power created the first commercially viable market for hydrogen fuel cell (HFC) technology. As a result, the Company has deployed over 50,000 fuel cell systems for e-mobility, more than anyone else in the world, and has become the largest buyer of liquid hydrogen, having built and operated a hydrogen highway across North America. Plug Power delivers a significant value proposition to end-customers, including meaningful environmental benefits, efficiency gains, fast fueling, and lower operational costs. Plug Power’s vertically integrated GenKey solution ties together all critical elements to power, fuel, and provide service to customers such as Amazon, BMW, The Southern Company, Carrefour, and Walmart. The Company is now leveraging its know-how, modular product architecture and foundational customers to rapidly expand into other key markets including zero-emission on-road vehicles, robotics, and data centers.

Learn more at
968 Albany Shaker Road, Latham, NY 12110
Technical Support Specialist
Status: Exempt (Salaried)
Department: Global Services / Service Engineering / Technical Services, Dept. 331
Position Summary
The Technical Support Specialist is a subject matter expert for troubleshooting and repair of Plug Power’s products – GenDrive Fuel Cells, Stationary Fuel Cells, Electrolyzers and/or Hydrogen Infrastructure Systems. This role specializes in monitoring and maintaining the fleet of Plug Power Hydrogen Systems/Fuel Cells. In addition, the Technical Support Specialist provides assistance and support for field personnel and end customers. The ideal candidate for this role will possess a vast array of technical knowledge related to Plug Power’s GenDrive product line and/or GenFuel Hydrogen Pad, along with the ability to effectively transfer that knowledge to others with various levels of skill and experience.

Core Duties and Responsibilities
  • Build and maintain technical product knowledge internally for all GenDrive models, GenFuel V1, V2, V3 & V4 etc., including Hydrogen Pad and dispensers, and new products (e.g., electrolyzers, stationary systems).
  • Assist field personnel in researching, diagnosing, troubleshooting and identifying solutions to repair fuel cell and/or hydrogen infrastructure components.
  • Act as an ongoing resource to the technician team in the field to help provide technical insights, answer questions, provide repair instruction and more
  • Develop reports and communicate issues related to GenDrive units, GenFuel Pad & Dispenser Electrolyzer or Stationary product repair as needed; escalate matters when required to ensure proper attention is given to critical situations
  • Support new site installations as needed; help to provide end-user technical instruction
  • Develop training materials and continually refine training programs for Field Service Technicians
  • Travel to customer locations to perform technical functions including repair and troubleshooting, author incident reports commensurate with technical repairs
  • Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments
  • Partner with engineering, operations and other internal teams to communicate relevant technical issues thereby helping to make design and operational improvements across the business
  • Be available to work a variety of shifts or times. This is a 24-hour, 7 day a week operation and this team is required to perform around the clock
  • Perform other duties as assigned
Education and Experience
  • High school diploma required; associates degree or vocational school degree preferred
  • Minimum of three (3) years of related work experience
  • Flexibility to travel as needed up to 30%
  • Highly skilled with fuel cell system troubleshooting and repair
  • High level of skill with mechanical systems installation, troubleshooting, and repair
  • Ability to diagnose system failures and isolate root cause
  • Industrial gas systems experience preferred
  • A passion for teaching and helping others to grow their technical abilities
  • Excellent customer service skills
  • Demonstrated analytical abilities with strong attention to detail
  • Superior communication skills
  • Proficient with Microsoft Office software
  • Ability to manage complex projects and multi-task effectively
  • Excellent follow-through
  • Must be driven and self-motivated
  • Must possess the highest ethical standards and a commitment to work quality
  • Exempt employees are expected to work as many hours as is necessary to complete their job responsibilities. This may require they work more than eight hours a day and more than five days or 40 hours per week.
Plug Power Inc. is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

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